Backspace key does not work CRM 2011 UR17

We recently upgraded one of our Client’s organization to UR17. Everything seemed fine until our Development team noted that Backspace key does not work in CRM 2011 UR17.

This took us by a little surprise. On researching it a bit, it seemed we weren’t the only one to face this small but weird issue. So for all the guys who are scratching your head figuring out what’s wrong with your keyboard, don’t worry it’s not your hardware that is faulty, it’s the CRM.

Scope of the Issue

As far as we could test, this is only limited to Internet Explorer. If you access CRM from any other browser i.e. Firefox, Chrome, Safari etc.

So here’s how you can get it working again
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Export Failure Rows creates blank Excel sheet CRM 2011

One of my team mate was trying to prepare and import the data for a client and ran into an weird issue.

The import was not successful and had a few failure rows. Now in CRM 2011 we have an option to “Export Failure Rows” which will actually go ahead and export the data of those rows that failed during the import.

To our surprise this feature didn’t export failure rows instead created blank Excel sheet in CRM 2011 which is of no use. So, if you are also running into such issues, no worries, here’s a quick dirty way out.
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